We will do everything we can to enhance your shopping experience, by providing the best billiard products at the best prices. We will help with your purchase decisions by providing the information and support you need to make an informed purchase decision and continue that support during the use and installation of our products. This includes:

• 30 Day Satisfaction Guarantee If for any reason you are unsatisfied with your purchase, you can ship it back to us in its original packaging for a full refund or exchange. All returned products need to be in new and unused condition. All pool cues should be in new and unchalked condition. Specially ordered or engraved cues or cues with non standard options are not returnable.
• 30-Day Price Protection Shop at Billiards.com with confidence knowing we offer the best prices on all of our products. If you find a better price on our site or at any US authorized dealer within 30-days of your purchase and we will refund the difference between the price you paid and our competitor's price.
• Instant Price Match Authorized US Dealers We are committed to offer the best prices on all of our products. If you find a better price from any US authorized dealer, we will match and in most cases beat our competitors price.
• Free US Ground Shipping For Orders Over $75 We offer free ground shipping in the lower 48 states for all purchases over $75.00. In some cases, overweight charges may apply. Some products are required to be shipped freight at an additional cost to you when UPS or Fed Ex will not deliver to a specific address or region. If you have special shipping needs, please contact us as we will do everything we can to ensure you receive your purchase in time and as expected.

100% Customer Satisfaction is Not Only Our Goal, But it is Our Promise!