We started Billiards.com because we are passionate about the sport and hope you are, too. We pledge the following to our customers and website visitors:
We will answer your questions personally and professionally. Reach us by phone at 1-800-959-3947 between 8:00 AM and 6:00 PM PST or email us at any time at: Sales@Billiards.com. You are also welcome to visit our store at 13010 NE David Circle, Suite D, Portland OR 97230.
We will ship your order as soon as we can. Place your in-stock order before 2:00 pm PST Monday through Friday, and your order will be on its way to you that very same day. For items that are drop-shipped from the manufacturer, we will follow up to make sure your order ships as soon as possible and keep track of the order until you receive it.
We hand inspect every cue before it leaves us. We'll make sure the cue you get reflects the best that each manufacturer has to offer. We're not bashful about returning cues that don't meet our high standards.
We guarantee 100% satisfaction on all of your purchases. If you're not satisfied with the purchase for any reason, return it to us within 30 days for a full refund. All we ask is that you try to keep all packing materials and, where possible, send the product back to us in as-new condition. No return authorization number is necessary.
Our price match guarantee protects your wallet. If a U.S. dealer offers you an in stock cue that they sell at a price lower than we do, we'll match that price. Just email us with the make, model, retailer and price. We'll respond quickly, even in off-hours. You can be sure that you are always getting the best deal at Billiards.com. We do not price match Amazon, Ebay or any 3rd party sellers. We do not price match game tables such as ping pong tables, air hockey tables or foosball tables. Other exclusions do apply.
Join our email list for twice-monthly tips and product specials. Our online Library of articles is a great source of information if you are evaluating products, hanging a pool table light or looking to improve your game.
Check back to our site often as we constantly add more products, featured cues, closeout pricing, and specials for you to choose from. If you have some suggestions for us or our site please let us know.
The Billiards.com Team!