We offer a 30 day satisfaction guarantee on all the products we sell, except pool cues with non standard options or engraving. Pool Cues with special options have the full manufacturers warranty. Cues after being chalked are considered used and are not returnable. If you're not satisfied with the product, return it back to us for a full refund, exchange or credit less any shipping costs.. All we ask is that you keep all packing materials and, send the product back to us in as-new condition in the original packaging. If you have questions or need assistance returning a product please contact us. No return authorization number is necessary. Just ship it back to us with a note indicating how you'd like us to handle the return. Drop ship items direct from manufacturers may have a restocking fee. If an item is defective or damaged you must contact us before returning so we can arrange the return shipping with our shipping company or process damage claims with UPS. Billiards.com will not reimburse for shipping unless it's authorized before the return. Please contact us with any questions or for further information.
***Pool table cloth must be inspected before installation. Once a pool table cloth is installed it is not returnable.
Our warehouse address for returns is:
13010 NE David Circle
Portland, OR 97230