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Refund policy

30 day satisfaction guarantee

We offer a 30 day satisfaction guarantee on most products we sell. If you're not satisfied with the product, contact us and we'll do all we can to make things right. 

How to make a return

Please contact us first, keep all packing materials and send the product back to us in as-new condition in the original packaging. No return authorization number is necessary. Just ship it back to us with a note indicating how you'd like us to handle the return. Our warehouse address for returns is:

Billiards.com

13010 NE David Circle

Suite D

Portland, OR 97230

Drop ship items direct from manufacturers may have a restocking fee. If an item is defective or damaged you must contact us before returning so we can arrange the return shipping with our shipping company or process damage claims with UPS. Billiards.com will not reimburse for shipping unless it's authorized before the return. Please contact us with any questions or for further information.

Exceptions to the return policy

Some 3rd party or dropped shipped items.  

  • Items shipped from manufacturer or distributer 

Select pool cues

  • Pool cues with engraving.
  • Pool cues that have been chalked. 
  • Pool cues with non-standard options (but they still have the full manufacturer’s warranty).

All pool table sales are final

A pool table is a large piece of furniture and an investment; please evaluate issues such as personal finances, space requirements, family issues and other peripheral issues before purchasing a pool table. Contact us before ordering to ensure all your questions are answered and you get the right table.

Before you can fully complete your pool table order, we’ll confirm everything with you to ensure that: 

  • The intended location of the pool table in your home will support the weight. 
  • You or the installers will be able to get the pool table into the intended location. 
  • If you are taking delivery yourself: 
    • the semi-trailer truck must be able to park at the curb in front of your home, and 
    • you must be able to safely unload the 1000 pounds of pool table components from the truck.

Unassembled Tables

We may approve a return on a new table only if the table is new, unassembled and still in original boxes and packaging, in their original condition. If a table has been installed, it’s a used table. However, if you decide to return a new, unassembled table, you will have to pay for the outgoing and return shipping costs, as well as any installer handling fees (if you chose the White Glove Installation option). These are 1000 pound shipments—shipping costs are expensive and can be up to $1000.